Returns & Refunds
Your satisfaction is our priority.
Return Period
You have 30 days from the date of receiving your order to request a return.
Return Conditions
Returned items must:
-
Be unworn and unused
-
Be in their original condition
-
Include all original tags and packaging
-
Show no signs of wear, damage, or deterioration
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
-
Opened or used perfumes
-
Personalized products
-
Final sale items when clearly indicated
Return Procedure
-
Contact our customer service team at:
contact@tae-lux.com -
Provide your order number.
-
We will send you the return instructions.
-
Once the item has been received and inspected, your refund will be processed.
Refunds
Refunds will be issued using the same payment method used for the original purchase.
Please allow 5 to 10 business days after your return has been approved for the refund to be processed and reflected in your account.