Frequently Asked Questions
Orders & Delivery
How do I track my order?
As soon as your order is shipped, you will receive a confirmation email containing a tracking number. This number will allow you to track your package in real time until its delivery.
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What are the delivery times?
Delivery times vary depending on your location and the products ordered. Generally, orders are prepared within 1 to 3 business days, then delivered within 3 to 10 business days. During peak seasons, these times may be slightly extended.
Is delivery free?
Yes, delivery is free for purchases of €100 or more. For orders below this amount, delivery charges are calculated automatically at checkout.
Returns & Refunds
How do I make a return?
You have 30 days from the receipt of your order to request a return. Simply contact our customer service team with your order number. We will provide you with the necessary instructions for making your return.
When will I be reimbursed?
Once your return has been received and verified by our team, the refund will be issued to the payment method used at the time of purchase. Depending on your bank, the processing time may vary between 5 and 10 business days.
Can I return a perfume?
For hygiene and safety reasons, opened or used perfumes cannot be returned. Unopened perfumes, in their original packaging and in perfect condition, may be returned in accordance with our return policy.
Products
How do I choose my size?
We provide a size guide on most of our product pages to help you choose the most suitable size. If you have any doubts, our customer service team is available to advise you.
Are the products authentic?
Yes. We carefully select our products from rigorously chosen suppliers and partners. Our priority is to offer you quality items that meet our requirements in terms of style, comfort, and finish.