We pay particular attention to the preparation and shipment of each order. However, despite our rigorous checks, it may occasionally happen that an item is damaged during transport or that an error occurs when preparing your package.

If you notice a problem upon receipt of your order (damaged item, defective product, missing item, or product different from the one ordered), we invite you to contact our customer service within 48 hours of delivery.

To process your request as quickly as possible, please provide us with:

• Your order number;
• A detailed description of the problem encountered;
• Clear photographs of the product concerned, its packaging, and the shipping label if necessary.

After reviewing your case, our team will promptly offer you the most suitable solution:

• Item replacement;
• Reshipment of the missing product;
• Exchange for another product;
• Full or partial refund depending on the situation.

Our goal is to ensure your complete satisfaction and to offer you a shopping experience that meets Tae-Lux's quality standards.

For any complaint, you can contact us at the following address:

📧 contact@tae-lux.com

We commit to responding to your request as soon as possible and to supporting you until the problem is fully resolved.